Mohu svou online objednávku stornovat?

Poslední aktualizace: 8/13/20

Mohu svou online objednávku stornovat?

Online objednávku můžeš kompletně nebo zčásti stornovat do 15 minut od jejího odeslání.

Postup pro stornování objednávky online

Přejděte na nástroj pro sledování objednávek. Číslo objednávky najdeš v historii objednávek nebo v e-mailu, ve kterém jsme ti objednávku potvrdili.
Zkopírujte číslo objednávky, vložte ho do pole ‘Číslo objednávky’, zadejte svou e-mailovou adresu a klikněte na možnost ‘Sledovat objednávku’.
Klikni na „Stornovat zboží“. Tlačítko se zobrazuje pouze po dobu 15 minut po odeslání objednávky.
Nyní vyber zboží, které si přeješ stornovat, vyber důvod storna a potvrď storno.

Jakmile bude zrušení objednávky zpracováno (do 2 - 4 hodin), pošleme vám e-mail s potvrzením na adresu, kterou jste zadali při tvorbě objednávky. Za stornované zboží vám vrátíme peníze.

Tlačítko pro stornování objednávky se zobrazuje pouze po dobu 15 minut po odeslání objednávky. Jestliže se tlačítko již nezobrazuje, nelze objednávku stornovat. V takovém případě nám objednávku můžeš vrátit, až ji obdržíš, a my ti vrátíme peníze.

Položka, u které se čeká na doplnění skladových zásob – tuto položku můžeš zrušit na stránce s podrobnostmi objednávky, a to až do chvíle, kdy bude připravena k odeslání. Více informací zde .

Vracení peněz

	Vrácení peněz po stornování objednávky
Credit/debit card	Rezervace byla zrušena
PayPal	Okamžité vrácení peněz

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Často kladené otázky

Kde je moje objednávka?

Přihlaste se nebo použijte funkci Guest Tracker pro rychlé vyhledání vaší objednávky, zahájení vrácení zboží, zrušení položek a kontrolu vrácení peněz.

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Mohu svou online objednávku stornovat?

Mohu svou online objednávku stornovat?

Pomohl vám tento článek?

Často kladené otázky

Kde je moje objednávka?

Stále nemůžete najít odpověď?

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